Speech and Language Therapy with Lesley

Terms and Conditions

 

The terms ‘I’ and ‘Therapist’ refer to Lesley Rees, Speech and Language Therapist, Cert RCSLT MASLTIP.  The term ‘parent/guardian/carer’ refers to the person signing this agreement.

Payment

Payment should be prior to or on the day of the appointment.  Failure to do so could lead to the appointment being cancelled by the Therapist.  The preferred method of payment is bank transfer.

Bank Details will be provided on request.

However, if unable to use this method, then cash is also accepted.

Invoices for telephone calls must be paid within 14 days of the date of the invoice.

Session rates are regularly reviewed and may be subject to change at any time.

Failed/missed payments

If payment is not made in line with the terms and conditions above then the Therapist has the right to cancel any arranged appointments.

If after one reminder, payment is still not received, and alternative arrangements have not been agreed in writing between the Therapist and parent/guardian, then debt collection proceedings may be commenced.

 

Cancellation

It is expected that all parties will give as much notice as possible if a session needs to be cancelled or rearranged. If the Therapist needs to change an appointment, then this will be rearranged for the earliest mutually convenient date.

If a session is cancelled by a parent/guardian with at least 24 hours’ notice, then no fee will be charged.  If a session is cancelled by a parent/guardian with less than 24 hours’ notice, the full fee of the session will be charged.  It is at the discretion of the Therapist to waive this fee if she feels the circumstances of the cancellation are extenuating.

If the Therapist arrives for the appointment but a session cannot take place and no prior notice has been given (e.g. a child is unwell or not in the right frame of mind for the appointment), then the full fee for the session will be charged, including any travel costs incurred.  It is at the discretion of the Therapist to waive this fee if she feels the circumstances of the cancellation are extenuating.

If it has been agreed with the Therapist that a visit to an educational setting is appropriate, then it is the responsibility of the parent/guardian to let the Therapist know if the session needs to be cancelled/rearranged.

The Therapist reserves the right to terminate services at any time.  Where payments have been made in advance and the Therapist has not seen the child for any, pre-paid, appointment then the full fee will be reimbursed to the parent/guardian.

Liaising with other professionals

To ensure that everyone who is working with your child is aware of their progress, it is recommended that I liaise with others. This may include your child’s NHS Speech & Language Therapist, education or medical staff.  You will be asked to give your permission for this and will be required to sign a consent form indicating agreement prior to the initial assessment appointment.

Discharge criteria 

A child will be discharged when:

 

• They are at a level that is within the broad average range for their age
• They are no longer responding to therapy
• They have significantly improved and are likely to progress without further intervention or support
• The Therapist feels it is appropriate to cease therapy
• The parent/guardian decides to cease therapy for their child
• Fees are not paid

Concerns/complaints

If you have any concerns, please direct them to me in the first instance and hopefully we can resolve any issues together.  If however, you do not feel this is the case, and you wish to instigate a formal complaint, then you can contact the Association of Speech and Language Therapists in Independent Practice for further advice.

Use of video/photographs

Some assessment and therapy techniques involve the use of video and/or photographs of your child. For example, videoing your child saying certain sounds so they can listen back to themselves and self-monitor their own progress with the production of those sounds.

Data Protection/Privacy Policy

Please also see the ‘Privacy Policy’ document for details on the Therapist’s policy in relation to the holding and using of information about you and your child which may be obtained from you or other sources during your treatment.  This is in line with the GDPR 2018.   

COVID-19

Due to COVID-19, there may be some restrictions and/or alterations to the way Speech and Language Therapy support, as outlined in this document, can be delivered.  

These conditions are subject to change in line with Government guidance and advice from my Governing body, The Royal College of Speech and Language Therapists at the relevant time.